Serving You

Greetings dear readers,

This post touches on Service Operations. I had decided early this year that I wanted to do a DSC mod because, well, my fingers were itchy I suppose. I thus went around asking for opinions and settled for this module. Paid a little more than I had hoped (You can see my earlier post for the price that I paid), but nevertheless took it up anyway.

Once again, I am very much thankful for the awesome group mates that I had teamed up with. Really enjoyed doing group work together.

So about the course. The first lecture or so begins with a rather colourful but frankly superfluous history of operations and how it transformed into service operations. I don't want to take anything away from the lecturer, but I somehow recall spending more time engaging in conversation with my immediate neighbours than paying attention o.o A small fraction of the content of the entire course overlaps with DSC2008 which, in my opinion, should be removed from this course (come to think of it, I don't remember if I had given this feedback in the module feedback exercise). Aside from that, it is heavy on calculations. But not heavy in the sense that the calculations are difficult, but heavy in the sense that they are numerous. Largely very simple calculations, it is a matter of going through each set step by step. Personally, I don't find that bit too boring, it's just enough to require some picking of the brain.

The lecturer (whom I suspect has not changed for many years) is Mr. Natarajan, an industry professional who I must say is very good and quick at mathematical calculations. He has a whole ton of slides which he never uses. Like I literally don't remember him referring to them at all for 13 weeks. It's cool. Don't need them stinking slides anyway. He teaches from the whiteboard and yup that's it. Although to be honest, I did refer to them while revising.

So this module comprises of many small projects and an open universe finals. The final examination was essentially most of what he taught in class, calculation after calculation of the various dimensions to operations. None that were particularly tricky, but being meticulous is key to doing well. IE get it right the first time you do it and you're good to go. I personally had quite a fair bit of time left over, I could check through maybe a third of the paper before time ran up. Other I know spent all their time on the questions and had no time to check. It's two and a half hours for twenty pages + of questions. This finals is 50%... so the small projects really hardly matter haha.

Alright. That's it for this module. Do I recommend it? For business students, I think it is actually quite a nice module to take. Not overly heavy, manageable to say the least. Even if you are not specing in ops (like me), I do think you can take it to pull grades up. I'd reckon I'll get an A for this.

Signing off,
RRR